Intercom Fin

Customer Service & AI Chatbots

Intercom Fin vs Tidio Lyro for Australians 2026: Per-Resolution or Per-Conversation?

Two AI customer-service agents, two pricing models that decide everything. Intercom Fin charges per resolution and scales to enterprise; Tidio Lyro charges per conversation and gets a Shopify store live before lunch. Both score 17/25 — here's which suits which Australian buyer.