> ## Content Index > Fetch the complete content index at: https://www.theaidirectory.com.au/llms.txt > Use this file to discover other available public pages before exploring further. # Sunoh.ai Review Australia 2026: Simple US Scribe, Significant AU Data Questions - URL: https://www.theaidirectory.com.au/review-sunoh-australia-2026/ - Published: 2026-06-25T23:00:00.000Z - Updated: 2026-10-09T06:36:26.000Z - Description: Sunoh.ai is a straightforward, affordable US ambient scribe trusted by over 100,000 providers. Flat-rate pricing, simple onboarding, and solid EHR coverage in the US market. For Australian clinicians: data on Microsoft Azure US infrastructure, no Best Practice or MedicalDirector integration, and no - Author: Adam - Tags: Healthcare & Medical AI, AI Medical Scribes, AI Reviews, #review **12**/25 ★★★☆☆ Good Sunoh.ai · healow (Sunoh.ai) Verified 21 Sep 2026 Reviewed 26 Jun 2026 Value for Money**2**/5 Ease of Use**3**/5 Feature Depth**3**/5 Australian Fit**1**/5 Reliability & Support**3**/5 From **A$209**/mo · ex-GST · billed in USD (US$149) **The gate:** Five stars need 21+ and Australian Fit of at least 4/5. [Skip to the verdict ](#verdict) *Pricing figures updated 6 September 2026: USD prices are converted at the current rate (1 USD ≈ 1.40 AUD, verified 5 September 2026) and shown ex-GST, replacing the retired 1.55 + GST basis. A GST-registered Australian business that supplies its ABN is not charged GST on an imported digital service; other buyers should allow \~10% on top (*[*Methodology*](https://www.theaidirectory.com.au/methodology/)*).* > **Verdict (TL;DR):** Sunoh.ai is a practical, affordable US ambient medical scribe with a single flat-rate plan and broad EHR compatibility in the US market. More than 100,000 providers use it, and the 24/7 support and no-contract pricing make it easy to trial. The limitations for Australian clinicians are familiar: patient data runs on Microsoft Azure infrastructure in the United States, there are no integrations with Best Practice or MedicalDirector, pricing is in USD with no AUD billing, and Sunoh publishes no compliance position under the Privacy Act 1988\. For a clinician who has considered the data implications and wants a simple, single-tier option at a fixed price, Sunoh is workable. For Australian practices with any data sovereignty or compliance requirements, there are better local options. **This tool does not replace clinical judgement or qualified medical advice.** > > **Score: 12/25 — ⭐⭐⭐ Good** > > *Last reviewed: 26 June 2026 by Adam.* --- ## What Sunoh.ai is Sunoh.ai is an ambient AI medical scribe developed by healow — a US healthtech company. The product is built on Microsoft Azure cloud infrastructure. Sunoh uses ambient voice capture to listen to a patient-provider conversation and generate a draft clinical note automatically. Sunoh is explicitly EHR-agnostic — it works alongside any EHR platform rather than requiring a specific integration for the core workflow. The sign-up form asks which EMR you use (Allscripts, Amazing Charts, athenahealth, Cerner, eClinicalWorks, Epic, Meditech, ModMed, Nextgen, or "Other"), which suggests the product has been tested across a range of US platforms. Notes are exported as PDFs or edited before manual import into the EHR. Sunoh claims more than 100,000 providers and markets heavily on simplicity: one pricing tier, no contract, no commitment, 24x7x365 support, and implementation services included. It is positioned as a no-friction entry point to ambient scribing rather than a feature-rich platform with multiple tiers and add-ons. The company operates under the broader healow brand, which is part of the eClinicalWorks ecosystem — a significant US healthcare IT provider. This affiliation gives Sunoh stable infrastructure backing but also anchors it firmly in the US market. --- ## What it costs in Australia Sunoh offers a single flat-rate plan at US$149 per user per month. The pricing page notes this as a "limited time" offer, with US$199 crossed out — suggesting the standard rate is higher. There is no annual discount tier listed. | Plan | USD/month | Approx. AUD (×1.40) | Notes | | -------- | --------- | ------------------- | ------------------------------------ | | Standard | US$149 | \~A$209 | Single flat-rate plan; unlimited use | *AUD conversions based on approximately USD 1 = AUD 1.40 as of September 2026\. Indicative only — verify at time of purchase. GST treatment on imported digital services is — consult your accountant.* At approximately A$209/month on the promotional rate and about A$279 at the standard US$199 rate (estimates, ex-GST), Sunoh is more expensive than Freed's Core plan (\~A$122–134) and Tali's Pro plan (\~A$119–160), and roughly comparable to Heidi Health's Clinician tier (\~A$233/month). The difference is that Heidi Health is Australian-built with onshore data and native Best Practice and MedicalDirector integration. A free trial is offered via the sign-up form. No credit card is required to start, per the pricing page. Sunoh also advertises an alternative per-visit pricing model starting at US$1.25/visit (not published by Sunoh — check directly with Sunoh for current availability of this pricing option), which could work for low-volume practices. Business Associate Agreements (BAAs) are included in all subscriptions — standard for HIPAA compliance. --- ## How it works in practice Sunoh is designed for maximum simplicity. You download the app to an iPhone, iPad, Android device, or access it via web browser. At the start of a consultation, you activate the ambient recording. Sunoh listens to the patient-provider conversation in real time. When the visit ends, Sunoh generates a visit transcript and a draft SOAP note or clinical summary. You can review and edit both before exporting. The note can be exported as a PDF, edited directly in the Sunoh interface, or transferred manually to your EHR. For US clinicians using Sunoh with eClinicalWorks, an EHR Sync feature allows more direct integration. For other EHR systems — and for Australian clinicians using Best Practice or MedicalDirector — the workflow is copy-paste or PDF export. The 24x7x365 support claim is notable. Most scribes in this review offer business-hours support only. For Australian clinicians in different time zones, round-the-clock availability is practically useful if issues arise during clinic hours. However, this support team is US-based — the "24/7" is for US coverage rather than AU-localised support. Data retention: patient recordings are deleted after seven days per Sunoh's published privacy documentation. Patient data is not used to train AI models. This is a positive privacy practice, consistent with the HIPAA Business Associate Agreement model. --- ## What it does well **Flat-rate simplicity.** One plan, one price. No tiers to navigate, no feature gating, no limits on visit volume. For a busy GP who wants a predictable monthly cost and no usage anxiety, this is a genuine advantage. **No contract.** Month-to-month with no long-term commitment. Easy to exit if the product does not suit your workflow. **24x7 support and implementation services included.** The support and onboarding model is notably more generous than most individual-tier scribes, which typically offer email or business-hours support only. **Broad US EHR compatibility.** Sunoh is tested across Epic, Cerner, Athenahealth, eClinicalWorks, Meditech, and others. In a US context, this makes it genuinely EHR-agnostic for the major platforms. The sign-up flow acknowledges a wide range of EHRs, including an "Other" option. **Privacy-positive data practices.** Recordings deleted after seven days, no AI training on patient data, BAA included. These are baseline standards for a HIPAA-compliant product, but they represent genuine safeguards worth noting. **Mobile-first availability.** iPhone, iPad, Android, and web browser support — you are not tied to a desktop. For telehealth consults or in-room use on a tablet, this flexibility matters. **Large user base.** Over 100,000 providers is a meaningful adoption signal. This is not a startup product being trialled at small scale — it has run at volume in the US market. --- ## What it doesn't do well **Data on US Azure infrastructure.** Sunoh runs on Microsoft Azure. The pricing page explicitly states "Runs on Microsoft Azure" as a feature — which confirms US cloud infrastructure. Patient data processed by Sunoh is on US Azure servers. For Australian clinicians, this triggers APP 8 obligations under the Privacy Act 1988\. There is no published Australian Azure region option, no AU data residency confirmation, and no Privacy Act 1988 compliance documentation from Sunoh. **No Best Practice or MedicalDirector integration.** The EHR Sync feature that Sunoh touts is built for US EHR systems, particularly eClinicalWorks. Best Practice and MedicalDirector are not on the list. Australian GPs will use a copy-paste or PDF workflow. **No AUD pricing.** US$149/month with no AUD billing, no Australian entity, and no stated GST treatment. At \~A$209/month on the promotional rate and \~A$279 at the standard rate (estimated, ex-GST), this is one of the more expensive scribes reviewed here — without the local data advantage that justifies the higher price point of Australian-built competitors. **Limited feature depth compared to premium rivals.** Sunoh does not offer specialty-specific templates in the same depth as Freed or DeepScribe. There is no clinical Q&A assistant, no visit preparation layer, and no ICD-10 coding support. The core product — ambient transcription to SOAP note — is competent but not rich in secondary features. **No published Privacy Act 1988 compliance position.** Sunoh's published compliance covers HIPAA and its BAA obligations. There is no documentation addressing the Privacy Act 1988, the Australian Privacy Principles, or the My Health Record Act 2012\. Australian clinicians who generate records that feed into My Health Record should seek specific legal advice before deploying Sunoh. **US-market EHR sign-up framing.** The Sunoh sign-up form lists specific US EHR systems — Allscripts, athenahealth, Epic, Meditech, Nextgen — and "Other." There is no acknowledged Australian EHR context in the onboarding flow. For Australian clinicians, "Other" would need to cover Best Practice and MedicalDirector, which suggests the product was not designed with the Australian market in mind. **This tool does not replace clinical judgement or qualified medical advice.** Sunoh generates draft clinical notes and transcripts. Every note must be reviewed by the clinician before entering the medical record. Sunoh's output is a starting point, not a clinical determination. AHPRA professional obligations for accurate record-keeping apply in full. --- ## Australian fit — patient privacy, TGA/AHPRA, AU EHR integration **Data residency:** Patient data runs on Microsoft Azure. Azure's default hosting for a US company's product is US data centres. No Australian Azure region option is confirmed for Sunoh. This means patient health data processed via Sunoh is stored and processed in the United States. APP 8 of the Privacy Act 1988 applies. Clinicians in state health settings, public hospitals, or practices with data sovereignty policies should seek advice before using Sunoh. **Privacy Act 1988 / My Health Record Act:** No published compliance position for Australian law. Sunoh's published BAA covers HIPAA. If a notifiable data breach occurred, Australian Notifiable Data Breach obligations would apply to the clinician regardless of where data is hosted. **TGA / AHPRA:** Sunoh is not an ARTG-listed medical device and does not claim to be. It is a documentation tool. Clinicians are responsible for every note in the medical record. AHPRA's standards on accurate record-keeping apply without modification by the AI tool. **AU EHR integration:** No integration with Best Practice or MedicalDirector. The EHR Sync feature is for US EHR platforms. Australian clinicians use copy-paste or PDF export. **Support:** US-based, 24x7x365\. This is better than business-hours-only US support, but it is not Australian-localised. **AU availability:** Sunoh is globally accessible via app and web. There is no Australian entity, no local support, and no AU-specific compliance documentation. Australian Fit score: **1/5** --- ## Alternatives For Australian clinicians, the local-built options resolve the data and integration issues that Sunoh cannot. - [**Heidi Health**](https://www.theaidirectory.com.au/review-heidi-health-australia-2026/) — Melbourne-built, onshore data, native Best Practice and MedicalDirector integration, free tier available (22/25). A similar price point to Sunoh (\~A$233/month for the Clinician plan), but with the data and integration story Sunoh lacks. - [**Lyrebird Health**](https://www.theaidirectory.com.au/review-lyrebird-health-australia-2026/) — Melbourne-built, AWS Sydney data hosting, free Lite tier, strong privacy credentials (21/25). - [**Freed**](https://www.theaidirectory.com.au/review-freed-australia-2026/) — US-built like Sunoh, but starts at \~A$66/month (Starter plan) versus Sunoh's \~A$209/month. More feature-rich. Data also in the US, so the same compliance caveats apply (13/25). --- ## Bottom line Sunoh.ai is what it says it is: a simple, flat-rate US ambient scribe that 100,000 providers trust. The no-contract pricing, 24/7 support, and EHR-agnostic positioning make it genuinely easy to adopt in a US practice. The product does what it claims. For Australian clinicians, the value proposition falls apart at the data layer. Patient data on US Azure servers — with no published Australian residency option, no Privacy Act 1988 compliance documentation, and no Best Practice or MedicalDirector integration — means Sunoh does not solve Australia's specific problem with offshore AI scribes. And at approximately A$209–254 per month (estimated), you are paying Heidi Health prices for a product that lacks Heidi Health's Australian fit. If you are an Australian clinician who has assessed the data implications, is prepared to use a copy-paste workflow, and wants a simple month-to-month option, Sunoh will generate usable clinical notes. But at this price point, Heidi Health's Clinician tier is the more sensible choice for most Australian practices. **This tool does not replace clinical judgement or qualified medical advice.** --- ## Score | Criterion | Score | Notes | | --------------------- | ----- | --------------------------------------------------------------------------------------------------------------------------------------- | | Value for Money | 2/5 | \~A$209/month est. on the promo rate, \~A$279 at the standard rate; comparable to AU-built rivals but without local data or integration | | Ease of Use | 3/5 | Simple flat-rate, easy onboarding; but copy-paste workflow for AU EHRs | | Feature Depth | 3/5 | Solid ambient core; lacks specialty templates, Q&A assistant, and coding features | | Australian Fit | 1/5 | US Azure hosting; no AU EHR integration; no Privacy Act 1988 compliance documentation | | Reliability & Support | 3/5 | HIPAA/BAA; 24x7 support; Azure infrastructure; large user base; US-based | **Total: 12/25 — ⭐⭐⭐ Good** *AU Fit gate: 1/5 — does not qualify for Excellent or Top Pick.* --- Update history - **21 Sep 2026** — **The “\~A$229/month if GST is charged” gross-up removed, and the review's three different upper bounds reconciled.** our GST rule retired the gross-up on our conversions: a GST-registered Australian business that supplies its ABN is not charged GST on an imported digital service. **A$209 (US$149 × 1.4045, ECB reference rate 18 September 2026) is unchanged and is the price.** While fixing it, the review was found to be quoting the top of its own range as **A$229** in one place, **A$254** in two others (the Value-for-Money row and the pricing paragraph) and **A$279** nowhere at all — yet A$279 is the only defensible figure, being the standard **US$199** rate the review itself names beside the US$149 promo. A$229 was the promo price plus GST and A$254 matched no basis at any rate. All four now read **A$209 on the promotional rate, about A$279 at the standard rate**. **No USD price moved and no score changed** — Value for Money stays 2/5, and the argument (expensive for a US-hosted scribe with no AU residency or Best Practice integration) is stronger at the corrected ceiling, not weaker. **Flagged, not changed:** the comparison figures for Freed (\~A$122–134), Tali (\~A$119–160) and Heidi Health (\~A$233) in the same paragraph are other reviews' numbers and several carry the old two-figure ex/inc-GST shape; they need re-reading against those files rather than re-cutting from here. Superseded figures kept visible per our price-history rule; `reviewed:` untouched per our dating rule. - **21 Sep 2026** — **The grossed-up AUD column removed from the pricing table.** The table carried a second Australian column adding 10% GST to every converted figure, so each plan had two Australian prices and the higher one asserted a tax most of our readers do not pay: under the ATO rule our GST treatment rests on, a GST-registered Australian business that supplies its ABN is **not charged GST** on an imported digital service. **Nothing was re-cut** — the ex-GST column is unchanged and is the price. Removed, and kept visible here per our price-history rule: the column headed *"Approx. AUD if GST charged (+10%)"* (Standard **\~A$229**). The GST position is stated in words once in the note above the pricing table. No USD price moved and no score changed. `reviewed:` untouched per our dating rule. ## Frequently asked questions ### Is Sunoh.ai available in Australia? Sunoh.ai is accessible to Australian clinicians via its web and mobile apps. However, data is processed on US Microsoft Azure infrastructure, there is no published Australian data residency option, and Sunoh does not publish a compliance position under the Privacy Act 1988\. There is no Australian entity or local support. ### How much does Sunoh.ai cost in Australian dollars? Sunoh.ai is priced at US$149 per user per month (a limited-time promotional rate from a standard US$199/month). At approximately USD 1 = AUD 1.40, this is roughly A$209/month ex-GST (the standard US$199 rate would be about A$279). There is no AUD pricing or Australian billing entity. ### Does Sunoh.ai integrate with Best Practice or MedicalDirector? No. Sunoh.ai's EHR Sync feature is designed for US EHR platforms including eClinicalWorks, Epic, Cerner, and Athenahealth. There is no integration with Best Practice or MedicalDirector. Australian clinicians would copy-paste notes or export as PDF into their clinical record. --- ## Sources - Sunoh.ai pricing page: [https://sunoh.ai/pricing/](https://sunoh.ai/pricing/?ref=theaidirectory.com.au) — reviewed 26 June 2026 - Sunoh.ai privacy policy: [https://request.sunoh.ai/privacy/privacy-policy.php](https://request.sunoh.ai/privacy/privacy-policy.php?ref=theaidirectory.com.au) - Sunoh.ai homepage: [https://sunoh.ai/](https://sunoh.ai/?ref=theaidirectory.com.au) - Sunoh.ai EHR Sync: [https://sunoh.ai/ehr-sync/](https://sunoh.ai/ehr-sync/?ref=theaidirectory.com.au) - AUD exchange rate: approximately USD 1 = AUD 1.40 as of September 2026 --- --- *The AI Directory Australia is an independent editorial publication. We don't accept payment for positive reviews. Read our* [*Methodology*](https://www.theaidirectory.com.au/methodology/) *and* [*Affiliate Disclosure*](https://www.theaidirectory.com.au/affiliate-disclosure/)*.*