> ## Content Index > Fetch the complete content index at: https://www.theaidirectory.com.au/llms.txt > Use this file to discover other available public pages before exploring further. # Fathom Review Australia 2026: The Free AI Notetaker That Undercuts Everyone - URL: https://www.theaidirectory.com.au/fathom-review-australia-2026/ - Published: 2026-09-20T23:00:00.000Z - Updated: 2026-10-09T06:29:58.000Z - Description: Fathom records, transcribes and summarises your Zoom, Teams and Meet calls for free. Strong value and dead-simple to use, but your data sits in the US and there's no AUD invoice. - Author: Adam - Tags: AI Meeting Notetakers, Fathom, Productivity & Workflow, #review **19**/25 ★★★★☆ Very Good Fathom Verified 23 Sep 2026 Reviewed 21 Sep 2026 Value for Money**4**/5 Ease of Use**5**/5 Feature Depth**4**/5 Australian Fit**2**/5 Reliability & Support**4**/5 From **A$21**/mo per user · ex-GST · billed in USD History Edition 2\. Was [20/25, Jun 2026](https://www.theaidirectory.com.au/fathom-review-australia-2026-06/) **The gate:** Five stars need 21+ and Australian Fit of at least 4/5. [Skip to the verdict ](#verdict) *Pricing figures updated 6 September 2026: USD prices are converted at the current rate (1 USD ≈ 1.40 AUD, verified 5 September 2026) and shown ex-GST, replacing the retired 1.55 + GST basis. A GST-registered Australian business that supplies its ABN is not charged GST on an imported digital service; other buyers should allow \~10% on top (*[*Methodology*](https://www.theaidirectory.com.au/methodology/)*).* > **Earlier editions of this review:** [3 Jun 2026 — 20/25](https://www.theaidirectory.com.au/fathom-review-australia-2026-06/). This is edition 2, dated 21 Sep 2026\. We keep every edition so you can see how the tool and our verdict have moved — [how and why](https://www.theaidirectory.com.au/review-timeline/). > **Verdict (TL;DR):** Fathom is the best free AI meeting notetaker we've looked at, and it's not close on price. The free-forever tier gives you unlimited recording and transcription — most rivals charge for that. Paid plans start at roughly A$22/user/month (USD $16 billed annually, plus likely GST at checkout). Buy it if you run a lot of Zoom, Teams or Meet calls and want clean summaries and action items without paying upfront. Skip it if you have a hard Australian data-residency rule or you need an AUD tax invoice with an ABN for procurement — Fathom stores everything in the US and bills in USD only. For a solo operator or small Melbourne team on a budget, start on Free today; you lose nothing by trying it. ## What it is and who makes it Fathom is an AI meeting notetaker. You connect your calendar, a bot joins your video calls, and Fathom records, transcribes and writes up the meeting — action items, a summary, and searchable clips — usually within a minute of hanging up. It works across Zoom, Google Meet and Microsoft Teams. The job it does is simple to describe. You finish a 45-minute call. Instead of scribbling notes while half-listening, you get a tidy summary with the decisions made and the follow-ups assigned, plus a full transcript you can search later. That's the whole pitch, and Fathom does it well. It's a web-based SaaS product from a US company. Its primary domain is now **fathom.ai** — `fathom.video` 301-redirects to it (checked 21 September 2026), though the `help.` and `trust.` subdomains still run on the old host. There's no Australian entity disclosed, no AU office, and no local phone line — support runs through the in-app chat, email and a help centre. For most users that's fine. For a procurement team that wants a local contract and an ABN on the invoice, it's a problem we'll come back to. Fathom sits in a crowded category alongside Otter, Fireflies, tl;dv and the notetakers baked into Zoom and Teams themselves. What sets it apart is the free tier — which is genuinely, unusually generous — and pricing that undercuts most of the field. ## Pricing in AUD Fathom publishes its prices in **USD only** — there is no AUD price list, no `A$` figure and no currency selector on the pricing page (re-checked 21 September 2026). The figures below are converted at **USD→AUD 1.4045** (ECB reference rates, 18 September 2026) and are approximate. Australian buyers pay in USD at checkout, and your card's foreign-exchange rate and any FX fee will apply. **Note the page defaults to the annual column**, so the headline figure you see on first load is the discounted one. | Plan | USD price | Approx AUD | | -------------------- | ---------------------------------------------------------- | -------------------------------- | | Free | $0/mo (free forever) | A$0 | | Premium (individual) | $20/user/mo monthly, or $16/user/mo billed annually | \~A$28/mo, or \~A$22/mo annually | | Team | $19/user/mo monthly, or $15/user/mo annually (2-user min) | \~A$27/mo, or \~A$21/mo annually | | Business | $34/user/mo monthly, or $25/user/mo annually (2-user min) | \~A$48/mo, or \~A$35/mo annually | | Enterprise | **$35/user/mo** (2-user min), plus a *Book a meeting* step | \~A$49/mo | A few things stand out. First, annual billing knocks a fair chunk off — the page advertises “save 25%+”, and on these figures it is about 20 per cent on Premium and Team and about 26 per cent on Business — so if you're committing, pay yearly. Second, the Team plan is actually cheaper per seat than the individual Premium plan; the trade-off is a two-user minimum. Third, these are low numbers for the category. Premium at \~A$22/month annually undercuts several rivals that charge more for less. Now the part Australian readers always need flagged: **GST and tax invoices.** On the figures above, GST is **likely added at checkout** for Australian buyers — international SaaS sold to Australian consumers generally attracts 10 per cent GST under the imported-services rules — but we could not confirm this on Fathom's own pricing page. Treat the AUD figures as ex-GST and budget another 10 per cent. More importantly, there is **no statement that Fathom issues an Australian tax invoice bearing an ABN.** Fathom has no disclosed Australian entity. So if you need a compliant tax invoice to claim GST credits or to satisfy a procurement process, assume you won't get a local one. For a sole trader this rarely matters. For a business with a bookkeeper who wants clean records, it's worth checking before you commit a team to it. ## Ease of use This is where Fathom shines. Setup is close to nothing: connect your calendar, and from then on the bot turns up to your scheduled calls automatically. After each meeting the summary lands on its own, with action items pulled out and the transcript ready to search. There's no manual upload, no "remember to hit record", no post-call wrangling. If you've ever tried to take notes and run a meeting at the same time, the relief is immediate. You stay present in the conversation and trust that the write-up is being handled. The clips and highlights feature is genuinely useful too — you can grab a 30-second moment from a call and share it without sending someone the whole hour. There's nothing to learn here. That's the point. It earns full marks for ease of use because the entire experience is "set it once, then forget it's there." ## Features Fathom covers the meeting-notetaker basics thoroughly, then adds a layer of polish on the paid tiers. On the **Free** plan you get unlimited recordings and transcriptions, instant AI call summaries, plus clips, playlists and search across all your calls. The catch: the AI summaries are capped. Fathom's help centre states the Free plan gives you advanced summaries for your first five calls each month; after that you keep the general summary template. The richer features — advanced summary templates, AI-generated action items, the conversational meeting assistant, and a custom-named bot — are reserved for Premium. Even with that cap, the unlimited recording and transcription alone make Free usable as a standing tool, not just a trial. Move up to the paid tiers and you unlock the genuinely useful bits: AI-generated action items, advanced and customisable summary templates, a conversational assistant you can ask questions about your calls ("what did we agree on pricing?"), CRM sync, and coaching features on the higher plans aimed at sales teams. Be clear about what Fathom is, though. It's an excellent **meeting notetaker** — not a full revenue-intelligence platform. If you want deep deal-scoring, conversation analytics across a whole sales org, and forecasting, tools like Gong play in a different (and far pricier) league. Fathom does the notes brilliantly and stops there. For most Australian SMEs, that's exactly the right scope. Hence four out of five on feature depth — strong and well-executed, but deliberately not a Swiss-army suite. ## Australian fit: data residency and recording consent This is the section that matters most for an Australian buyer, and it's where Fathom loses points. ### Data residency Per Fathom's own help centre ("Is Fathom secure?"), **all Fathom data is stored in the United States**, hosted on AWS. There is no Australian — or any other regional — data-residency option. Your recordings and transcripts leave the country and sit in US data centres. For many small businesses that's an acceptable trade. For anyone bound by an Australian data-sovereignty requirement (some government work, some health and legal contexts, some enterprise procurement policies), it's a hard stop. On certifications, Fathom is **SOC 2 Type II** certified (confirmed on its help centre and trust centre), **GDPR** compliant, and **HIPAA** compliant per the help article. It will sign a Data Processing Agreement on request (contact trust@fathom.video). That's a solid baseline. Fathom's own "Is Fathom secure?" article is explicit that it does **not** hold ISO 27001 — SOC 2 Type II is its standard. Its data is stored in the United States only; a secondary "US and Canada" claim is not supported by Fathom's own help article. Data deletion is handled sensibly: deleting your account removes recordings and metadata, with backups purged after a further seven days (per the help centre). ### Recording consent under Australian law Here's the editorial heart of it. Australian recording law is not uniform — it's set state by state, and several jurisdictions require **all-party consent** to record a private conversation. The listening and surveillance-devices regimes in Western Australia and the Northern Territory, provisions in Victoria, and party-related rules elsewhere mean you generally cannot assume one-party consent is enough. The rules differ depending on where everyone on the call is sitting. Fathom's design is, to its credit, transparent. A **visible bot** joins the call as a named participant ("Fathom AI Notetaker", which you can rename), so everyone can see recording is happening. Fathom states there is **no way to silently record** — there's always a visibility or consent mechanism (the visible bot, a recording banner, or a recording-notice chat message on the newer bot-free experience; Zoom also natively notifies the host). It can even auto-send a recording-consent email to external attendees roughly 24 hours before a scheduled meeting, and if someone declines, Fathom disables auto-record for that meeting as a safeguard. That's a thoughtful setup — but mind the gap. The consent email is **not sent for same-day meetings, or for impromptu and unscheduled calls** (think a Slack Huddle or an ad-hoc Zoom). On those calls, the bot is still visible, but the burden falls on you, the host, to get explicit verbal consent from everyone at the start. Given Australia's all-party-consent regimes, this isn't optional housekeeping — it's how you stay on the right side of the law. Bottom line: Fathom gives you the tools to obtain consent, but it does not localise to Australian state law and won't do the consenting for you on your most spontaneous calls. The tool is not a substitute for the host complying with the relevant state or territory legislation. Build a habit: on any same-day or unscheduled call, say out loud that Fathom is recording and confirm everyone's fine with it before you continue. Add it up — US-only data residency with no AU region, USD-only pricing with no confirmed ABN invoice, and a real (if well-intentioned) consent gap — and Australian Fit scores a strict two out of five. The product is perfectly usable here; it just isn't built with Australian compliance in mind. ## Limitations To be fair and honest, here's where Fathom falls short: - **No Australian data residency.** Everything is stored in the US on AWS. Recordings and transcripts leave the country, with no regional option. - **USD-only pricing.** No AUD price list, no confirmed ABN tax invoice, and GST handling at checkout is not disclosed on Fathom's pages. - **The Free tier's AI-summary cap** (five advanced summaries per month) limits the headline AI features unless you upgrade. - **No consent emails for same-day or impromptu meetings** — a genuine gap under Australian all-party-consent rules. The host has to seek consent manually on those calls. - **A bot joining the call is unavoidable** for recording. That's good for transparency, but it won't suit confidential or bot-averse settings. - **No disclosed AU support presence** or local phone support — it's in-app, email and help centre only. - **No ISO 27001.** Fathom's help centre states it does not hold ISO 27001; it relies on SOC 2 Type II. ## How it scores | Criterion | Score | Why | | --------------------- | --------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Value for Money | 4/5 | The best free tier in the category — unlimited recording and transcription most rivals charge for; paid from \~A$22/user. Held off five because the paid product is USD-only with no AUD price and no confirmed ABN invoice. *(Was 5/5; corrected 21 Sep 2026 — see Update history.)* | | Ease of Use | 5/5 | Connect your calendar and the bot turns up to scheduled calls automatically — setup is close to nothing | | Feature Depth | 4/5 | Records, transcribes and writes up meetings with action items and search; advanced templates and assistant on paid tiers | | Australian Fit | 2/5 | US-only data residency with no AU region, USD billing with no confirmed ABN invoice, and an all-party-consent gap | | Reliability & Support | 4/5 | SOC 2 Type II, GDPR and HIPAA; but no ISO 27001 and no Australian entity, office or local phone line | | **Total** | **19/25** | **⭐⭐⭐⭐ Very Good** | ## Verdict Fathom is the easiest AI notetaker to recommend on value, and one of the easiest to actually use. The free-forever tier gives you unlimited recording and transcription — something most competitors put behind a paywall — and the paid plans, from roughly A$22/user/month annually, undercut the field. Connect your calendar, and it just works. Clean summaries, useful clips, action items that save you the post-call admin. The honest caveats are about location and paperwork, not quality. Your data lives in the US, the pricing is in USD with no confirmed Australian tax invoice, and on impromptu calls you'll need to ask for consent yourself. None of that makes Fathom a bad tool — it makes it a tool you should adopt with your eyes open. So: if you're a Melbourne business owner who runs a steady diet of Zoom, Teams and Meet calls, and you're comfortable with US data storage and willing to say "heads up, I'm recording" on ad-hoc calls, start on Fathom's free plan this week. You risk nothing. Solo operators, small teams and budget-conscious sales-led SMBs are the sweet spot. Upgrade to Premium or Team only once the AI-summary cap starts to bite. Skip it only if you have a hard Australian data-residency requirement, or you need an AUD invoice with an ABN to get it through procurement. For everyone else, it's a clear buy — and a genuinely free one to begin with. **Score: 19/25.** Update history - **23 Sep 2026 🇦🇺 CORRECTION — Fathom's Enterprise tier does have a published price, and the vendor's own structured data says it doesn't.** Verified 23 September 2026 in a browser on an Australian connection: the Teams view of `fathom.ai/pricing` shows **Enterprise at US$35 per user per month, two-user minimum**, beside a *Book a meeting* button. The 21 September bullet below withdrew that figure on the grounds that `$35` appears nowhere in the pricing page's HTML. **That was true, and it is still true today** — and it is not evidence the tier has no price. The figure is written in by script after load, so it exists for a reader and not for a fetch. Worse, the served HTML carries Fathom's own JSON-LD, which declares the Enterprise offer as *"Custom pricing — talk to sales"* with a currency and **no price** — so the vendor's machine-readable data actively contradicts the vendor's own visible page. Reading the structured data is the careful thing to do and it returns a confident wrong answer here. The lesson generalises and it is the same one SiteMinder taught this morning: **absence from the served bytes is not absence from the page.** Both figures the 21 September check did confirm — the monthly column and the currency — were right and are unchanged. **Currency re-confirmed 23 September: USD throughout, no `AUD`, no `A$`, no currency selector**, which closes this tool's row on the AUD claim queue. No score change: Enterprise is a sales-led tier either way and no Australian buys it off the page. - **21 Sep 2026 (queued re-read completed — the table was already right)** — *Resolves the two questions the bullet below left open, and* *withdraws one claim in it as incorrect* *. No price, plan or score change.* - **There is no US$35 Enterprise tier.** The string `$35` does not appear anywhere in the pricing page's HTML. Fathom does publish an **Enterprise** card, but it reads **“Talk to sales”** with no figure — quote-only. The earlier bullet's “Enterprise $35” was wrong and is retracted. An Enterprise **row** has now been added to the table below, priced as a quote. - **The monthly column was readable after all, and it matches what this review already published.** The toggle does not rewrite a number in place — it swaps two sets of elements, one classed `is-yearly` and one classed `is-montly` \[*sic*, the vendor's spelling\], and hides the other. On first load the **annual** set renders. So Free $0 / Premium $16 / Team $15 / Business $25 are the **annual** prices, and the hidden monthly set carries **Premium $20 / Team $19 / Business $34** — exactly the figures in the table below. (Premium's price is split across `number-span` leaves rather than a single node, so a text scan of that card returns nothing useful; it was read from the DOM.) **Nothing was stale:** the earlier bullet compared the page's default annual column against this review's monthly column and read the difference as drift. - **Currency re-confirmed:** no `AUD`, no `A$` and no currency selector anywhere on the page. Conversions restated at **USD→AUD 1.4045** (ECB reference rates, 18 September 2026); every AUD figure in the table below is unchanged at that rate. - **On the domain:** `fathom.video` → `fathom.ai` is real and this review's pricing citation already points at `fathom.ai`. But the move has **not** extended to the support subdomains — `help.fathom.video` and `trust.fathom.video` were both loaded on 21 September 2026 and serve their content directly, with no redirect. They are therefore **left as-is**: rewriting them to `fathom.ai` would break working citations. - Wayback capture could not be saved (archive.org unavailable 21 Sep 2026), so this carries a read date, not a snapshot. - **21 Sep 2026** — **Value for Money corrected 5/5 → 4/5\. Total 20/25 → 19/25\. The band does not change: ⭐⭐⭐⭐ Very Good.** Not a vendor change: pricing was re-verified at `fathom.ai/pricing` today and the structure is intact — Free forever with unlimited recordings and transcriptions, Premium US$20/mo or US$16 annual, Team US$19/US$15 per user, Business US$34/US$25, USD only, no currency selector. **The 5/5 was wrong when it was set.** Value for Money asks three things — fair price, useful free tier, AUD pricing — and this review answers the third with a flat no, in its own verdict: *"Skip it if… you need an AUD tax invoice with an ABN for procurement — Fathom stores everything in the US and bills in USD only."* A review cannot tell a reader to skip a tool over its billing and give that billing full marks. The free tier is genuinely the category's best, which is why this is one point and not two. Australian Fit 2/5 unchanged; Australian Fit outcome unchanged. Source: https://fathom.ai/pricing · Wayback: capture pending (archive.org returning 500/429 since 19 Sep 2026). Found by the `value-rubric-sweep-2026-09-21` pass. - **21 Sep 2026** — Noted for the monitor: `fathom.video/pricing` now returns a 301 to `fathom.ai/pricing`. *(Updated later the same day: the pricing citation in this review already points at `fathom.ai`, so “still cites the old host” was true only of the `help.fathom.video` and `trust.fathom.video` links — and those are* *not* *redirected and still resolve, so they stay. See the completed re-read above.)* - **May 2026** — Fathom deprecates the chronological summary and makes the General/Enhanced AI summary template available to all users, including Free. [Source](https://help.fathom.video/en/articles/6220097?ref=theaidirectory.com.au) - **May 2026** — Ask Fathom upgraded to latest models and made user-aware, so it drafts follow-ups in the user's name and company. [Source](https://help.fathom.video/en/articles/6220097?ref=theaidirectory.com.au) - **Feb 2026** — Fathom adds Team Admin permission level and account-wide Ask Fathom search across personal, team and org meetings. [Source](https://help.fathom.video/en/articles/6220097?ref=theaidirectory.com.au) - **3 June 2026** — First reviewed. ## Frequently asked questions ### Is Fathom available in Australia? Yes — it works fully from Australia across Zoom, Google Meet and Microsoft Teams. But it's a US company with no disclosed Australian entity, no AU office and no local phone line — support is in-app chat, email and a help centre. ### Does Fathom charge in AUD? No. Fathom publishes prices in US dollars only — paid plans from roughly A$22/user/month (US$16 billed annually). GST is likely added at checkout under the imported-services rules, but isn't confirmed on its pricing page, and there's no statement that it issues an Australian tax invoice with an ABN. ### Is there a free plan? Yes, and it's unusually generous — free forever, with unlimited recording and transcription that most rivals charge for. The catch: advanced AI summaries are capped at your first five calls a month; richer templates, action items and the assistant need a paid tier. ### Is my meeting data stored in Australia? No. All Fathom data is stored in the United States on AWS, with no Australian or regional residency option. It's SOC 2 Type II, GDPR and HIPAA compliant (but not ISO 27001) and will sign a DPA on request. A hard AU data-sovereignty rule is a deal-breaker. ### Is recording calls with Fathom legal in Australia? It can be, but it's on you. Several Australian states require all-party consent. Fathom uses a visible, named bot and can email consent requests for scheduled meetings — but not for same-day or impromptu calls, where you must get verbal consent yourself before continuing. ## Read next - Category guide: [Best AI Meeting Notetakers in Australia 2026](https://www.theaidirectory.com.au/best-ai-meeting-notetakers-australia-2026/) - Head-to-head: [Fathom vs Fireflies vs Otter](https://www.theaidirectory.com.au/compare-fathom-vs-fireflies-vs-otter-australia-2026/) - Head-to-head: [Gemini vs Copilot](https://www.theaidirectory.com.au/gemini-vs-copilot-australia-2026/) ## Sources - https://www.fathom.ai/pricing — Fathom pricing - https://help.fathom.video/en/articles/296512 — "Is Fathom secure?" (data residency, SOC 2, GDPR, HIPAA, deletion) - https://help.fathom.video/en/articles/294272 — "Automatically Requesting Recording Consent" - https://help.fathom.video/en/articles/6150977 — "Can I record calls without asking for permission?" - https://trust.fathom.video/ — Fathom Trust Center --- *Primary facts re-verified against each vendor's own pages on 3 June 2026.*