> ## Content Index > Fetch the complete content index at: https://www.theaidirectory.com.au/llms.txt > Use this file to discover other available public pages before exploring further. # Heidi Health vs Lyrebird for Australian Clinicians 2026: Which AI Scribe Wins? - URL: https://www.theaidirectory.com.au/compare-heidi-health-vs-lyrebird-australia-2026/ - Published: 2026-06-08T23:00:00.000Z - Updated: 2026-10-09T06:41:12.000Z - Description: Two Melbourne-built AI scribes, both onshore, both native to Best Practice. Heidi is the more scaled product; Lyrebird has the cleaner Australian-fit story and native AUD pricing. Here's the tiebreak. - Author: Adam - Tags: Healthcare & Medical AI, Heidi Health, Lyrebird Health, #comparison Head-to-head verdict [**22**/25Heidi Health](https://www.theaidirectory.com.au/review-heidi-health-australia-2026/)[**21**/25Lyrebird Health](https://www.theaidirectory.com.au/review-lyrebird-health-australia-2026/) **No single winner.** The right choice depends on the job; the verdict below says who should buy which. > **Winner: it's close, and it's a genuine tiebreak.** Both are Melbourne-built, store patient data onshore, and run natively in Best Practice. **Pick Lyrebird** for the cleanest Australian-fit story — native AUD pricing, a 5/5 local fit, and a more generous free tier. **Pick Heidi** for the more scaled, template-rich product if you can live with US-dollar list pricing. > > *Last reviewed: 9 June 2026 by Adam.* This is the comparison Australian GPs and allied-health practitioners actually want, because the two leading AI scribes are both, unusually, home-grown. Heidi Health and Lyrebird are both founded in Melbourne, both store data onshore, and both integrate natively with Best Practice. You're not choosing between an Australian tool and an offshore one — you're choosing between two good Australian ones. The differences are real but narrow. ## At a glance | | Heidi Health | Lyrebird Health | | ------------------- | ----------------------------------------------------- | ------------------------------------------------ | | **Our score** | 22/25 ⭐⭐⭐⭐⭐ (AU Fit 4/5) | 21/25 ⭐⭐⭐⭐⭐ (AU Fit 5/5) | | **Free tier** | Yes — 10 actions/month | Yes — 50 actions/month | | **Paid (list)** | US$150/mo Clinician (≈ A$210) | A$160/user/mo (annual, $1,920/yr); A$240 monthly | | **Part-time plan** | — | A$80/user/mo (annual) | | **Built in** | Melbourne | Melbourne | | **Data residency** | Onshore (some third-party processing may be offshore) | Onshore AWS; Privacy Act 1988 + APP | | **EMR integration** | Native Best Practice / MedicalDirector | Native Best Practice | | **Best for** | Scale, advanced templates, heavy users | Australian-fit purists, value, part-timers | ## What both tools actually do Both are ambient AI medical scribes: they listen to the consultation (with patient consent), transcribe it, and generate a structured clinical note in your template — saving a GP the hour-a-day that note-taking otherwise eats. Both go beyond raw transcription into coding help, document generation and clinical-query features, and both push the finished note into your EMR. **Heidi** is the larger product by reach — it says it now supports more than two million consults a week across 116 countries, and it raised a US$65 million Series B (led by Point72) in October 2025 at a US$465 million valuation. **Lyrebird** is more Australia-focused: it reports around 30,000 consultations a day in Australia, raised a A$12 million round in mid-2025, and counts the Gold Coast Hospital and Health Service among its clients (which logged a 22% lift in outpatient throughput after rolling it out). ## Pricing in Australia **Lyrebird prices in AUD and is more generous at the free end.** Lyrebird Lite is free with 50 actions/month and no EMR integration. Pro is A$160/user/month on the annual plan ($1,920/year) with unlimited actions and integrations included, or A$240/month rolling monthly. There's a genuine part-time plan at A$80/user/month (annual) — a real saving for clinicians who don't work full weeks. **Heidi's pricing is less transparent for Australians.** The free tier gives you 10 actions/month. The Clinician plan lists at **US$150/month (≈ A$210 at A$1.40/USD)** — and that US-dollar figure is the only one that survives a primary-source check, because Heidi's AU pricing page renders dynamically in local currency without publishing a fixed GST-inclusive AUD number. Under the imported-services rules, expect 10% GST for AU consumers; confirm the exact amount at sign-up. On price clarity and the free tier, Lyrebird wins. On absolute capability per dollar, it's closer than the headline list prices suggest — but Lyrebird's native-AUD billing removes guesswork that Heidi's dynamic pricing leaves on the table. ## Where Heidi wins - **Scale and maturity.** Two million consults a week and a 116-country footprint mean a battle-tested product with deep template coverage and fast iteration. - **Advanced templates and "actions."** The paid plan unlocks advanced templates, Ask Heidi, form-filling and coding — a richer toolkit for clinicians who push beyond basic notes. - **MedicalDirector as well as Best Practice.** Native integration with both major Australian EMRs widens the fit for practices not on Best Practice. - **The slightly higher overall score (22 vs 21)** reflects that breadth and polish. ## Where Lyrebird wins - **A cleaner 5/5 Australian fit.** Onshore AWS hosting, explicit Privacy Act 1988 and APP alignment, and AUD pricing — Lyrebird's data story is the more unambiguous of the two. Heidi sits at 4/5 only because some optional features and third-party processing may run offshore under its privacy policy. - **A more generous free tier.** 50 actions/month versus Heidi's 10 — enough for a part-time or cautious clinician to genuinely trial it in real consults. - **Native AUD billing and a part-time plan.** No FX guesswork, and an A$80/month part-time tier that Heidi doesn't match. - **Demonstrated Australian outcomes.** The Gold Coast Health 22% throughput result is a concrete, local proof point. ## Australian fit and the compliance reality Both are strong, but Lyrebird edges it: **5/5 versus Heidi's 4/5**, on the strength of clearer onshore hosting and explicit Privacy Act/APP alignment. For a practice where data residency and cross-border processing are procurement gating items, that distinction is worth confirming directly with each vendor in writing — ask specifically about where audio and notes are stored, what (if anything) is processed offshore, and deletion timelines. *This comparison is general information, not clinical, legal or compliance advice. AI scribes don't replace your professional judgement, your consent obligations, or your duty to check the generated note before it enters the record.* ## Which to pick — decision framework - **You're a full-time GP who wants the most mature, template-rich product and can accept US-dollar list pricing** → **Heidi**. - **You're on MedicalDirector rather than Best Practice** → **Heidi** (native to both). - **Data residency and a clean Australian-fit story are your top procurement criteria** → **Lyrebird** (5/5). - **You work part-time, or you want the most generous free tier to trial in real consults** → **Lyrebird**. - **You want native AUD billing with no FX guesswork** → **Lyrebird**. ## The verdict **Winner: a genuine tiebreak — and that's the honest answer.** Heidi scores 22/25 and Lyrebird 21/25, and the one-point gap reflects Heidi's greater scale and template depth against Lyrebird's cleaner 5/5 Australian fit. Both are Melbourne-built, both store data onshore, both run natively in Best Practice, and both will save a busy clinician an hour a day. You cannot make a bad choice here. If we had to put a single GP in front of one tool today, we'd start them on **Lyrebird** — the native AUD pricing, the unambiguous onshore-data story, the more generous free tier and the part-time plan make it the lower-friction first trial for an Australian practice. But a full-time clinician who wants the most polished, template-rich product, or who runs on MedicalDirector, should trial **Heidi** alongside it. Both offer free tiers — the right move is to run a week of real consults on each and let your own workflow decide. The category is in the rare position of having two excellent Australian options; use that. ## Frequently asked questions ### Which is better for Australian clinicians, Heidi or Lyrebird? It's a genuine tiebreak. Heidi scores 22/25 and Lyrebird 21/25\. Pick Lyrebird for the cleaner Australian-fit story (native AUD pricing, 5/5 local fit, more generous free tier); pick Heidi for the more scaled, template-rich product if you accept US-dollar list pricing. ### Which bills in AUD? Lyrebird prices natively in AUD — Pro is A$160/user/month annual ($1,920/year), with a part-time plan at A$80/user/month. Heidi's Clinician plan lists at US$150/month (about A$210); its AU page renders dynamically without a fixed GST-inclusive AUD figure. ### Is there a free plan? Yes, both. Lyrebird Lite is free with 50 actions/month (no EMR integration). Heidi's free tier gives 10 actions/month. Lyrebird's free tier is the more generous of the two. ### Do both store data in Australia? Yes, both are Melbourne-built and store patient data onshore. Lyrebird edges Australian Fit at 5/5 (onshore AWS, explicit Privacy Act 1988 and APP alignment); Heidi sits at 4/5 because some optional features and third-party processing may run offshore. ### Does either replace my clinical judgement? No. Both are ambient scribes that transcribe and draft notes with patient consent. They don't replace your professional judgement, consent obligations, or your duty to check the generated note before it enters the record. ## Sources This comparison draws on The AI Directory Australia's underlying reviews of Heidi Health (22/25) and Lyrebird Health (21/25), each scored against our five-criteria framework and verified against the vendors' own pricing, security and product pages on 7 June 2026\. Heidi's AU pricing renders dynamically; the US$150/month Clinician list price is the figure that survives a primary-source check. Confirm live pricing and data-handling terms before you commit. ## Read next - Full review: [Heidi Health](https://www.theaidirectory.com.au/review-heidi-health-australia-2026/) (22/25) and [Lyrebird Health](https://www.theaidirectory.com.au/review-lyrebird-health-australia-2026/) (21/25) - Category guide: [Best AI medical scribes for Australian clinicians](https://www.theaidirectory.com.au/best-ai-medical-scribes-australia-2026/) --- *The AI Directory Australia is an independent editorial publication. Read our* [*Methodology*](https://www.theaidirectory.com.au/methodology/) *and* [*Affiliate Disclosure*](https://www.theaidirectory.com.au/affiliate-disclosure/)*.* *Synthesised from The AI Directory's verified Heidi Health and Lyrebird reviews (facts checked against each vendor's own pages, 7 June 2026). Wayback capture inherited from the underlying reviews; confirm live pricing before purchase.*